Administrative Coordinator

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Job Description

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Reports To:

Executive Director

Secondary Supervisor:

Director of Certification Operations & Engagement

Location:

Remote

Closing date :

28/12/2025

This Administrative Coordinator position provides direct support to the Executive Director, will also support the wider community including National Board-Certified Coaches and prospective coaches, and will help ensure the overall efficiency of NBHWC operations related to certification and post-certification.

General Responsibilities

  • Executive Administration
    • Support the Executive Director with various functions and projects, including operational and strategic work
    • Manage scheduling, calendar coordination, and travel arrangements for the Executive Director, Board of Directors, and staff
    • Prepare materials, agendas, and slide decks for Board and committee meetings as needed.
    • Maintain organized systems for files, reports, and governance documentation.
    • Support the creation and formatting of reports, presentations, and proposals with oversight by the Executive Director, including quarterly updates, as needed.
  • Customer Service & Communication
    • Serve as the first point of contact for general inquiries from applicants, credential holders, and the public.
    • Respond to email and phone inquiries in a timely and professional manner.
    • Direct inquiries to appropriate staff members when necessary.
    • Maintain accurate and courteous communication consistent with NBHWC’s mission and tone.
  • Administrative & Operational Support
    • Assist with managing inboxes, tracking responses, and maintaining organized communication logs.
    • Support the processing of applications and credential renewals according to established procedures.
    • Support database maintenance and document management tasks.
    • Other duties and general administrative support tasks as assigned.
  • Qualifications
    • 3+ years of administrative and/or customer service experience, preferably in a professional or nonprofit environment.
    • Strong written and verbal communication skills.
    • Excellent attention to detail and organizational skills.
    • Ability to manage multiple tasks and meet deadlines with accuracy.
    • Experience in certification, credentialing, or education administration preferred but not required.
    • Proficiency in Google Suite and comfort with database systems, CRM/helpdesk software, and/or online platforms.
    • Commitment to the mission and values of NBHWC.
  • Education
    • Associate’s degree required.
    • Current NBC-HWC strongly preferred, for knowledge of the HWC journey, common questions, and experiences.
The ideal candidate will be available for a set number of hours every weekday to ensure consistency in answering phones and responding to emails; however, they are also able to be flexible when specific organizational needs arise. While travel is not required for this position, travel opportunities may arise. This position is hourly (part-time) remote-based, anticipated pay range starting at $18-$20/hour depending on experience. You can expect to be scheduled for approximately 20-25 hours per week. NBHWC is currently able to hire in Arizona, Arkansas, California, and Washington.

Equal Opportunity Employer

National Board for Health and Wellness Coaching (NBHWC) is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other legally protected status.

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